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Privacy Policy





What is this?

This notice explains when and why we process personal data collected from you or provided to us by third parties, how the data is used, the conditions under which it may be disclosed to others and how it is kept secure.

FIND takes privacy seriously and we are committed to protecting the data you provide to us.

Who are we?

FIND was incorporated as a registered charity in 2004 by Maureen Reynel MBE. We help those that are deprived of a minimum standard of living, whether they are single, families, lone parents, children, elderly, sick, disabled or homeless. We offer free of charge food, household items, furniture, nursery equipment and nappies, beds and bedding and, when available, cookers, washing machines and refrigerators. When appropriate, this includes personal support too.

FIND is the Data Controller of the personal data you provide to us and determines why and how personal data is processed

FIND’s contact details are set out below.

What is personal data?

‘Personal data’ means any information relating to a living individual who can be identified from that data.

An identifiable person is someone who can be identified, directly or indirectly by reference to an identifier such as a name, an identification number, location data, and an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of the person.


Data Controller

A Data Controller decides how your personal data is processed and for what purposes.

What personal data is collected?

In the course of undertaking its charitable work, FIND will receive the following data

  • Names of individuals

  • Date of birth

  • Residential addresses

  • Business addresses

  • E-mail addresses

  • Telephone numbers

  • Bank / building society details


How do we use personal data?

We use your personal data for the following purposes: 

  • To enable us to provide a voluntary service for the benefit of individuals referred to us by various agencies

  • To enable us to contact volunteers

  • To enable us to contact individuals and businesses that make donations

  • To enable us to provide details of trustees to the Charities commissioner and Companies House and other statutory bodies

  • To enable us to provide details to HM Revenue and Customs (e.g. in respect of Gift Aid),


How do we process your personal data?

FIND complies with its legal obligations by

  • Keeping personal data up to date;

  • By storing and destroying personal data securely;

  • By not collecting or retaining excessive amounts of data;

  • By protecting personal data from loss, misuse, unauthorised access and disclosure, and

  • By ensuring that appropriate technical measures are in place to protect personal data


Legitimate interest in processing your personal data

FIND may use and process your personal data where it is necessary for us to pursue our legitimate interests as a registered charity.

FIND has a legitimate interest in processing data so that it can

  • Supply food and other personal and household items to individuals

  • Encourage volunteering

  • Make contact with volunteers

  • Encourage financial donations

  • Thank individuals and organisations for donations.

  • Advise the Charities commission about our trustees

  • Claim gift aid on donations


Sharing your personal data

Personal data will be treated as strictly confidential.

In the case of individuals to whom food and other personal and household items are supplied your personal data is processed by volunteers.

In the case of volunteers, data will only be shared with other individual volunteers who have responsibility to organise / co-ordinate the rota.

In the case of trustees data will be shared only with other trustees in relation to trustee meetings and activities.

In the case of supporters who make donations, data will only be shared with Trustees and (where appropriate) with HMRC in respect of Gift Aid.

We will share personal data when complying with our legal and/or regulatory requirements (e.g. law enforcement, Charities Commission, local authorities and when our accounts are examined by an Independent examiner)

Other than outlined above, FIND will not share your personal data with any third party without your consent


How long do we keep personal data?

FIND applies the following policy on the retention of personal data

  • Individuals to whom food and other personal and household items are supplied – 6 years

  • Volunteers – 12 months

  • Trustees – 3 years

  • Supporters who make financial donations – 6 years  


Your rights and your personal data


Unless subject to an exemption under the data protection legislation, you have the following rights with respect to your personal data: -

  • The right to request a copy of your personal data which FIND holds about you;

  • The right to request that FIND corrects any personal data if it is found to be inaccurate or out of date;

  • The right to request your personal data is erased where it is no longer necessary for FIND to retain such data;

  • The right to withdraw your consent to the processing at any time

  • The right to request that FIND provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable)

  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;

  • The right to object to the processing of personal data, (where applicable)

  • The right to lodge a complaint with the Information Commissioner’s Office.


Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Protection Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

Our Contact Details

To exercise all relevant rights, queries or complaints please in the first instance contact FIND (FAMILIES IN NEED) LIMITED on 01473 833351 or by post on PO Box 1029, Ipswich, IP1 9XJ.

You can contact the Information Commissioners Office on 0303 123 1113 or via email or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF

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